Have you ever been treated like garbage by hp or got bad customer service or support from them?
Here’s my story:
I have contacted HP several times by phone and email and nobody did ever gave me a solution. Windows Vista Home Premium –preloaded with my pavillion sg3420la–updated itself and that update damaged and erased the recovery partition. The pavillion was recently bought, december 13, 2008, I’m in Venezuela. I never believed I was going to get such bad customer service from HP. HP told me since my pc is under warranty and its valid they would send me the recovery disks at no cost. UPS was supposed to send the disks. I’m waiting for the disks since january 11. UPS leaved a message on my answering machine with a female voice that can’t be understanded. She gave me a phone number and it’s unclear what is the phone number. I tried to listen to it over 20 times with no avail. UPS doesn’t answer the phones. There aren’t any email addresses in the website for my country. Nobody seems to be there. How come it’s possible that nobody is on UPS at 10 am or 3 pm? It seems UPS it’s making fun of people and it’s disrespectful. The tracking number z5552401 it’s incorrect and I allways get a "not available" message on the UPS website. I’m really dissapointed and upset. I’m no longer waiting for the disk. I will never make a purchase from HP again, unless they give me a free printer or any other gift.
So………did hp customer service or treated you like garbage and seemed to make fun of you? Or did they were unhelpful?
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I’ve had to contact Compaq which is HP, of course the person who answered the phone was NOT from this country and hard to understand. I needed to get a single little part for my laptop that was impossible to find on Ebay or any other website. He informed me in a short and arrogant way that I couldn’t get a part from them I would have to send my laptop in to be repaired by them. I informed him it only needed a hinge for the screen and that it wasn’t necessary for me to be without a laptop for who knows how long when I could get the part put on in minutes if they could let me just buy one! I didn’t want a free part by any means, they just wanted to charge me for the labor including the part that he said they didn’t make haha, yet they could fix it?!?! Basically they were unhelpful and rude!